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Delivery Information

Placing an order

At H2O Aquatics we pride ourselves on customer service. There are no hidden charges with H2O, one of our pet hates is looking on a website and not being able to find out true delivery costs until the checkout process. At H2O our delivery pricing is very simple.

We offer three types of service:

Royal Mail Recorded Post

This service can take up to five working days although typically most items are delivered within two working days. We can only ship some of our smaller products via this service. Please note a signature is required upon delivery.

Standard Next Day Delivery

Order before 12noon and our dedicated delivery partner will deliver any stock item between 8am and 6pm the next working day, Monday to Friday. A Saturday courier can be arranged at a cost of an additional £25.

Please note any livestock deliveries sent on a standard next day service and not insured and at your risk, we recommend the before 12 timed service for all livestock which is insured.

Next Day Timed Delivery

As above but this service will ensure your parcel arrives before midday. Ideal for any livestock deliveries or those customers not wanting to sit at home all day.

Please note we try to keep all products in stock, however at times out of stocks cannot be avoided. We will always email you updates on your orders status to keep you fully informed.

We will only dispatch corals, inverts and live rock on a next day delivery service. This service may be suspended in the interests of animal welfare if there is very cold weather forecast. Please note we only ship corals/livestock on set days of the week, to ensure that it can be delivered next day.

We only guarantee livestock deliveries, if you have chosen the before 12 next day AM delivery option. We are now only able to send livestock ( inverts) orders on a before 12 service, they can no longer be sent on a normal next day service.

Please note all Livestock deliveries are sent via APC Courier, the service covers mainland UK only and some areas are excluded from this service.

 

If you place the order before 12 Noon on:

Monday livestock can be delivered on Tuesday

Tuesday livestock can be delivered on Wednesday

Wednesday livestock can be delivered on Thursday

We can also ship livestock on a Thursday for Friday delivery but this would not be recommended, as occasionally all carriers miss route parcels and being a weekend the following day any problems would be potentially difficult to resolve.

 

Pricing

 

Royal Mail Recorded up to 500g – £4.75

 

Royal Mail Recorded up to 1kilo – £5.75

 

Next Day courier up to 5kilos – £6.75

 

Next Day courier up to 25kilos – £9.99

 

Next Day AM up to 25kilos – £16.99

 

Please Note our courier service is mainland UK only, please contact us for a quote for Northern Ireland, Southern Ireland, Highlands, IOW or Channel Islands.

We also ship worldwide ( only certain items ) All overseas delivery charges are quoted individually, due to the differing size of items and associated costs with different countries. We can not ship fragile or glass items outside mainland UK.

All outside UK delivery quotations will be emailed within 48hours of receipt of an order or a delivery quote request.

Some Glass Aquariums and Sumps can be shipped on a pallet service, some smaller Glass items are collect from store only. If ordering an Aquarium or Sump we will contact you within 24hours of the order being received to advise.

 

Any queries please email us at sales@h2oaquatics.co.uk


For Any Item That Is Out Of Stock We Will Inform You Within 8 Working Hours Of When To Expect The Item, We Try To Always Hold Stock Of The Most Popular Items.

Free Delivery items are to UK mainland only.

Livestock Claims

If you select the before 12 next day service for any livestock items and they parcel arrives late please contact us within 12 hours of receipt of the items.

If the contents are damaged or indeed dead on arrival, please contact us in writing within 12 hours of signing for the parcel.

We also require photos of the bags and animals to be emailed to us within 24 hours of receipt of the goods.

Broken Tube Claims

Please check all T5 tube deliveries before signing for the goods from the courier. It is not acceptable to sign for them unchecked.

We can only accept claims for broken tubes when the above has been adhered to and the courier system clearly shows that they item was signed for as damaged.

Please send pictures of any broken tubes within 24 hours of receipt to enable us to process any claim for damage.

 

Please note the information contained above forms part of our terms and conditions, a full set can be seen here.

 

http://www.h2oaquatics.co.uk/terms-conditions.htm

 

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